At PUSH Industries, we proudly stand behind our products and our customers. We offer a 1-year limited warranty for PUSH products, and a 90-day warranty for PUSH services. Please read below for more details.
ELEVENSIX SERVICE WARRANTY:
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GENERAL SERVICE WARRANTY:
Service items are covered under warranty for 90 days from the invoice date related to PUSH part defects and/or assembly for the original purchaser only. Warranties related to defective OEM parts are handled on a case-by-case basis. (Please note that many service items - such as seals - are high-wear items; that being said, PUSH highly recommends regular service intervals to ensure maximum performance of your suspension.)
The original purchaser is solely responsible for submitting warranty claims within the 90-day period. Any warranty claims outside this 90-day period are subject to a full rebuild at full price.
Not fully satisfied with your tune? We offer a 90-day grace period for a free re-tune, excluding shipping costs. (Customer is responsible for all shipping costs related to a re-tune). Our re-tune guarantee is for the original purchaser only and is non-transferable.
All PUSH products are guaranteed under a 1-year limited warranty. This warranty is effective against manufacturer defects and improper assembly.
The following are not covered by warranty:
Normal riding wear
Fading or wearing of anodizing
Damage due to bike wrecks or mishandling
Aftermarket links used with the ELEVENSIX
Non PUSH approved fitments
To begin the warranty process, please review the information above to determine if your product/service fits the warranty criteria. If you determine that your product/service may be subject to a warranty claim. Please note that all service items (and some products) will require visual inspection at our facility before a warranty claim can be processed.
Freight damage: If your product has been damaged during shipping, please submit a shipping claim within 3 business days of receiving the product. Digital photos are required to document damage to the packaging and product. To submit a return or exchange, simply email us at email@example.com.