Warranty Information

At PUSH Industries, we proudly stand behind our products and our customers. We offer a 1-year limited warranty for all PUSH products, and a 90-day warranty for all PUSH services. All warranties are for the original purchaser only and are non-transferable. Please read below for more details.

SERVICE WARRANTY

  • Service items are covered under warranty for 90 days from the invoice date related to PUSH part defects and/or assembly for the original purchaser only. Warranties are non-transferable. Warranties related to defective OEM parts (e.g., FOX parts) are handled on a case-by-case basis. (Please note that many service items - such as seals - are high-wear items; that being said, PUSH highly recommends regular service intervals to ensure maximum performance of your suspension.)
  • The original purchaser is solely responsible for submitting warranty claims within the 90-day period. Any warranty claims outside this 90-day period are subject to a full rebuild at full price.
  • Not fully satisfied with your tune? We offer a 90-day grace period for a free re-tune, excluding shipping costs. (Customer is responsible for all shipping costs related to a re-tune). Our re-tune guarantee is for the original purchaser only and is non-transferable. 

PRODUCT WARRANTY:

  • All PUSH products are guaranteed under a 1-year limited warranty. This warranty is effective against manufacturer defects and improper assembly. 
  • The following are not covered by warranty:

    • Normal riding wear
    • Fading or wearing of anodizing
    • Damage due to bike wrecks or mishandling

To begin the warranty process, please review the information above to determine if your product/service fits the warranty criteria.  If you determine that your product/service may be subject to a warranty claim.  Please note that all service items (and some products) will require visual inspection at our facility before a warranty claim can be processed.

ELEVENSIX Warranty Claim Form

Components Warranty Claim Form

Freight damage:  If your product has been damaged during shipping, please submit a shipping claim within 3 business days of receiving the product.  Digital photos are required to document damage to the packaging and product.  To submit a return or exchange, simply email us at sales@pushindustries.com.