We take pride in generating a truly unique customer experience, with regard to both our communication and our products. Located in beautiful Northern Colorado, our headquarters houses all aspects of PUSH, including sales and marketing, engineering and manufacturing, final assembly and customer support. We’re a small but passionate group with the focus on people, collaboration and teamwork as our guiding principles. The only path we follow is the one we blaze ourselves. We create the products we want to ride with the goal of inspiring our sales team and our customers to expect the best. Ultimately, we are a career-oriented company with an amazing work environment geared towards employee success. We offer very competitive salaries, company contributed health insurance, 401K program, industry discounts, and generous paid time off.
PUSH Industries is looking for a Customer Service Representative to join our Sales Department. This position plays an important role in delivering the level of customer service and technical support our customers expect throughout their experience with PUSH.
The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, team-oriented environment. You’ll work directly with customers through phone, email, online chat, and in-person interactions while helping with orders, product questions, service inquiries, and other day-to-day customer needs.
Strong communication and interpersonal skills are essential. You should be comfortable managing multiple priorities while remaining professional, patient, and focused on finding solutions for customers.
Experience with technical customer support, the bicycle industry, or familiarity with mountain bike brands, models, and components is a plus, but not required. Training will be provided for all job-specific responsibilities and PUSH products.
Provide knowledgeable and professional customer support through phone, email, and online chat
Assist customers with product, service, order, and general inquiries
Accurately enter, process, and manage customer orders
Communicate order information, updates, and next steps clearly to customers
Collaborate with Sales, Service, Shipping, and other team members to ensure orders are completed accurately and on time
Assist walk-in customers and provide a positive in-person customer experience
Maintain accurate customer and order information within company systems
Help identify and resolve customer issues efficiently and professionally
Support the Sales team with additional responsibilities and projects as needed
High school diploma or equivalent
Must be at least 18 years old
Comfortable working with computers and learning new software
Strong typing and data-entry skills
Excellent written and verbal communication skills
Professional and confident phone presence
Strong organizational skills and attention to detail
Ability to build and maintain positive customer relationships
Team-oriented with strong interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Ability to remain calm, professional, and solution-focused under pressure
Available to work full-time, Monday through Friday
Previous customer service, sales support, or technical support experience
Experience working in the bicycle or outdoor industry
Familiarity with mountain bikes, suspension products, bicycle components, brands, and models
Starting pay: $22 to $26 per hour, with compensation dependent on experience and qualifications.
If you’re organized, enjoy helping people, and want to be part of a team focused on delivering an exceptional customer experience, we’d like to hear from you.
Questions regarding the position can be directed to hr@pushindustries.com.
Our company is looking for technicians to work in our Technical Services Department. The successful candidate will possess exceptional organizational and time management skills and experience working successfully in a fast-paced environment. Responsibilities will include di gnosing and servicing of mountain bike suspension components, use of a suspension dynamometer, use of computer, and communication with customer service/sales department. Candidates must possess excellent communication and interpersonal skills and strong attention to detail. Applicants with technical experience and familiarity with mountain bike suspension are strongly encouraged to apply. Training will be provided for job duties listed.
Duties Will Include:
Requirements:
Salary (Annually)
